34 Glencoe Dr, Mount Pearl, NL A1N 4P6, Canada
Full-time
Level: Employee - Standard
Company Description
Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites. Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.
Chief Finance Office
Inmarsat's Chief Finance Office (CFO) processes millions of transactions a month that enable us to interact efficiently with our suppliers, customers, trading partners and regulators. We make sure that the Company is properly funded and well controlled, that our taxes are paid and that shareholders and banks continue to support our plans. Our commercial teams help ensure that the business takes sound decisions through robust planning, careful pricing, sound contracts, skilled procurement and rigorous evaluation of every major business decision.
Job Description
Primary role purpose:
This is a temporary, maternity leave replacement position. The primary purpose of the role will be to effectively lead a team of 5 to 10 retail recurring billing team members to deliver operational and performance excellence, optimizing resources to ensure all keys targets and objectives are met, ensuring ‘right first time' processes are adopted; deliver accurate, complete & timely billing services; provide analytical and qualitative review of billing data; and ongoing personal and team development.
Key Responsibilities:
- Ensure all billing activities are completed accurately and on time
- Lead the monthly billing cycle, including analytic reviews and the interface of data to the financial system
- Oversee day-to-day activities of team members and monitor work assignments to ensure all resources are fully utilized
- Proactively recommend continuous improvements to maximize efficiency and accuracy of existing systems and processes
- Liaise with internal teams for changes to billing service
- Analyze large volumes of data to generate valuable insights, prepare comprehensive reporting, reconciliations, quality assurance checks, audits, and trend analysis
- Act as a primary escalation point for operational issues in the team
- Preparation of management reports in conjunction with the Senior Manager, Billing Services
- Coordinate with IT on system issues and work with the Senior Manager, Billing Services to establish priorities
- Train and coach team members to support their personal development and departmental KPIs
- Review departmental procedure documentation to ensure it is accurate and meets all standards
- Personal development / participate in development training to meet personal potential
- Work on ad-hoc projects as needed
Key Performance Indicators:
- Month-end billing activities completed within target
- Completion of other billing activities (Pulse task completion, SNOW task and case resolution etc.) within established targets
- Total billing accuracy as measured by ratio of billing errors : invoices issued
- Team billing accuracy based on number of errors per month made by the Billing Services team
Qualifications
Essential Knowledge and Skills:
- Experience in handling Billing processes, Billing systems and tools for standard billing activities in Telecommunication domain
- Experience in leading small teams and managing people
- Ability to deal with complex billing issues and prioritize competing demands
- Effective time management - ability to set priorities to meet deadlines and work under pressure
- Ability to manage stressful situations, particularly during month end activities
- Ability to communicate effectively with stakeholders
- Ability to handle confidential and sensitive information in a professional manner
- Effective task delegation and follow-up
- Ability to train and coach staff
- *Desirable Behaviours:
- Views challenges and billing issues as opportunities to add value rather than just problems to overcome
- Demonstrates balance between active support and delegation
- Demonstrates good judgement on escalating issues
- Exhibits leadership in terms of supporting junior team members
- Effectively follows-up on work assigned to team members
- Strong work ethic - integrity, responsible
- Adaptable & flexible - Exhibits a positive attitude with a "can do" approach to finding solutions and willingness to work outside normal office hours when required
- Exhibits a clear understanding of task related expectations
- Suggests areas of improvement within one's own sphere of work
- Enthusiasm for change and desire to learn
- Demonstrates responsiveness and a sense of urgency when dealing with billing issues for key customers
Additional Information
You must be eligible to work in this location advertised.
Inmarsat Values:
Our values define Inmarsat's culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.
- Accountability â€" taking ownership, getting results and keeping our promises
- Respect â€" collaborating, embracing diversity and valuing differences
- Excellence â€" creating bold solutions for our customers and putting quality at the heart of everything we do
Location: 34 Glencoe Drive,Mount Pearl,Canada,A1N 4P6, Mount Pearl, NL
Job Type: Full-time