From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.
At Johnson Insurance, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.
About the role
We're looking for a Service Specialist to join our growing team!
We are looking for highly motivated individuals to assume the role of Service Specialist, This position opens the door to great opportunities within the Insurance Industry and requires a RIBO license. The successful candidate will be able to work a flexible shift schedule of days, evenings and/or weekends.
This is a full-time role that is call centre based, with rotating 7 hour shifts each day covering our operating hours Monday to Friday 8am to 6pm EST.
What you'll do here:
Working in a fast-paced computerized environment, the Service Specialist, reporting to the Operations Leader, will be responsible for servicing our customers, and this will include being RIBO licensed, as well as providing advice on Home & Auto insurance products, coverage and increasing customer awareness of the benefits and features of Johnson products
- Cross selling or upselling Home & Auto products to existing clients
- Processing insurance transactions following underwriting guidelines to meet quality expectations
- Accepting payments and processing changes in payment methods following standard accounting principles
- Handling phone and email inquiries and requests from existing clients
Qualifications
What you bring to the table:
- RIBO licenses required.
- 1-2 years of experience in office environment is essential for this role as are, excellent client service skills, organization and communication skills
- Demonstrate a basic knowledge of clerical and administrative office requirements and computer skills to be able to perform each essential job requirement.
- Preference will be given to those who have a post-secondary certificate or diploma in a Secretary, Administration, or Business Management Program.
- Bilingualism in French and English is considered an asset
Here are a few reasons why others have joined our team:
- An award-winning, inspiring workplace that supports its people and recognizes great work
- Stimulating, challenging projects and development opportunities to help you grow your skills and career
- A comprehensive financial rewards program that recognizes your success
- An extensive, flexible benefits package
- An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
- A $350 annual wellness account that promotes an active lifestyle
Flexible Work Arrangements
We're proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team's need for in-person connections will be different and there will be times you'll join your colleagues at the office.
Closing Statement
We are an Equal Opportunity Employer
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
This posting closes on May, 25th 2022 at 11:59 pm EST.
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